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Takeley, Head Office
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Permanent

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Customer Service Technician

A little bit about the role...
Weston Homes is seeking a professional and skilled Customer Care Technician to join our dedicated Customer Service team. To assist the team in the delivery of timely repair and/or restoration of defects to a high-quality standard and specification, whilst maintaining excellent customer service and professionalism in every interaction. You will be the primary on-site technical representative for the customer care process.

The successful candidate will be responsible for but not limited to the following:
Professional and timely attendance at pre-booked customer appointments to assess defects and rectify where possible

Effective and timely feedback to coordinators and calendar updates; nature of defect, whether completed/outstanding, whether recall of sub-contractor required and/or materials required

Professionally carry out customer pre-occupation/home acceptance works as required

Professionally maintain high standard of finish/cleanliness in all works carried out whether a customer property, communal area, sales centre or stock unit

Efficient cleanliness of tools, equipment and vehicle and ensure tools/materials are collected prior to relevant works

Effectively feedback to the team on customer issues and further processing

Timely and efficient completion and return of weekly timesheets & petty cash forms
What we'd like in return...
- Trade experience within all or any of the following: Carpentry/Plastering/Painting/Electrical/Plumbing/Restoration
- IT literate, including email & calendar organisation
- Basic construction knowledge
- To offer courteous, exemplary and efficient customer service at all times
- Evidence an ability to self-motivate, be organised and be committed to delivery against clearly defined targets.
What we will offer you...
As a valued employee you will be rewarded with the following:
- Highly competitive Annual Salary
- Generous company pension (employer contribution up to 10%) increasing with length of service
- Private healthcare for employees, partner and children up to the age of 21
- 22 days holidays, plus English bank holidays, plus the Christmas shutdown (not deducted from your holiday allowance)
- Life Insurance - 4x salary
- Income Protection
- Discretionary Annual Bonus depending on company performance
- Fully equipped gym at head office - Health Checks, Gym Programmes, and Healthy Lifestyle Sessions
- Extensive training and development opportunities
- Enhanced Maternity, Paternity Pay
- In house Occupational Health Nurse
- Long Service Awards
- Vouchers to celebrate marriage, the birth / adoption of a child
- Comprehensive social calendar including but not limited to; Family Fun Day; Company Bowling, Christmas Party and various activities and sporting events throughout the year.
Finally, a little bit about us...

Weston Homes Plc are a residential developer prominent across Greater London, Essex and the surrounding areas within the South East of England. We call ourselves ‘opportunists’, we have everything in-house, which puts us in the driver's seat. Our developments are all bespoke from new build residential, regenerations, traditional build through to refurbishment projects.

We’re proud to say we’ve recently won 5 industry awards for the the second consecutive year, we are proud to have received the Gold award for 'Best Medium Housebuilder', plus Gold award for 'Best Sustainable Development' - Abbey Quay, Barking, Silver award for 'Best Starter Home' - Springfield Park, Maidstone.

Our people are our greatest asset, We not only build homes for life – we build careers for life.